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Return/Exchange Policy

STORE CREDIT ONLY! WE CANNOT PROCESS MONETARY REFUNDS.

Store credits can only be used at sweetskins.com, and cannot be used on other platforms, such as Etsy. If you have any trouble using your store credit, please contact us at [email protected] prior to checking out. Store credits can only be used at checkout, and cannot be applied / refunded retroactively.

We want to do our very best to ensure you feel confident in your purchase and are completely delighted with your new Sweet Skins!

We invite you to read about the Fabrics we use as well as refer to our helpful Sizing Guide.

We understand that shopping online can be tricky. Don’t hesitate to contact us for help finding the right size, color and style to compliment what your momma gave you!

If you are unsatisfied, we welcome exchange for in-stock items of equal value, or return for store credit, of like-new condition clothing within 30 days of delivery confirmation.

Overview

Our exchange policy lasts 30 days. If 30 days have passed since receipt of your order, we can’t offer you a full store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary good.

Additional non-returnable items:

  • Gift cards
  • Underwear
  • Some health and personal care items

To complete your return/exchange, we require a receipt or proof of purchase.

Exchanges

If you need to exchange your purchase, send us an email at [email protected] and send your item to:

Sweet Skins Organic Apparel
850 W 2nd Ave
Eugene, OR 97402

Phone: 541-393-6925.

Return Shipping

To return your product, you should mail your product to:

Sweet Skins Organic Apparel
850 W 2nd Ave
Eugene, OR 97402

Phone: 541-393-6925

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

Contact us at [email protected] for questions related to exchanges and returns.

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